Connect Google

With Google connected, the agent can read your emails, events, documents, spreadsheets and presentations, and write with your approval.

Admins only

Google uses your company’s app. An admin has to load it once in Organization → Connectors, in Google’s menu. Without it, Google appears for no one. The steps are in Managing connectors.

Connect your account

1. Go to Customize (in the sidebar) and open Connectors.
2. On Discover, find Google and click the + on its card.
3. The Google screen opens. Pick your company account and authorize.
4. Back in nouter, Google shows up under Yours. It works in any conversation, with no re-authorizing.

Choose what the agent can see

When you connect, the window shows Resources to enable. Turn off anything you don’t want to share:

• Gmail Mailbox: read email and, with approval, send or manage messages, drafts and labels.
• Google Doc and Google Spreadsheet: read and edit the ones you choose.
• Google Slides Presentation: read the one you choose and, with your approval, edit its text and speaker notes, and copy, move, or delete slides.
• Google Drive Account, Google Drive Folder and Google Drive File: search and read files.
• Google Calendar: read and manage one calendar.
• Google Chat Account, Google Chat Conversation and Google Chat Thread: read and post in the company chat.
• BigQuery: query the data in a Google Cloud project. It is for technical people.

Tip

If a resource isn’t enabled in your company’s Google project (Chat or BigQuery, for example), the agent can’t use it even if you turn it on. Ask your admin to enable it.

You can change what the agent sees at any time. See Disconnect an account.