Connection problems
If something fails when connecting a service, look for what you see in the first column.
Setting up the app (an admin)
Section titled “Setting up the app (an admin)”| What you see | What happened | What to do |
|---|---|---|
redirect_uri_mismatch (Google) or redirect_uri did not match (Slack) |
The callback URL is missing in the app, or was added a moment ago | Check the callback URL in Organization → Connectors. Google can take a few minutes to apply it |
invalid_client when authorizing |
The Client ID or the secret aren’t from the same app, or the secret was deleted in the provider | Paste the pair again in nouter |
| The redirect_uri is not associated with this application (GitHub) | The OAuth App’s callback URL is from another workspace | Use an OAuth App with this workspace’s callback URL |
redirect_uri_mismatch on a Salesforce page |
The callback URL isn’t in the app, or was added less than 10 minutes ago | Check it and wait about 10 minutes. Start a new connection |
| Salesforce error when authorizing (app not found or no access) | The Consumer Key is mistyped, or the user isn’t enabled in the app’s policies | Check the Key in nouter and Permitted users in Salesforce |
| “Couldn’t set it up” on the connector’s row | The workspace update failed, or the saved secret can’t be read anymore | Save again (and paste the secret if it asks) |
| “Needs setup” doesn’t change | Less than 30 seconds passed since you saved | Wait half a minute; if it stays, save again |
Connecting your account
Section titled “Connecting your account”Your connectors are in Customize → Connectors: the Yours tab shows the ones you already connected, and Discover is the catalog to add a new one.
| What you see | What happened | What to do |
|---|---|---|
| The service doesn’t appear under Discover | An admin hasn’t loaded your company’s app | Ask the admin to set it up (Managing connectors) |
| “Could not connect … Dynamic Client Registration rejected” | The custom MCP server doesn’t accept automatic registration, or doesn’t have nouter’s callback URL in its whitelist | The admin edits it and loads the OAuth client (Adding custom MCP servers) |
| A Google resource fails when used (say, Chat) | The API isn’t enabled in your company’s Google project | The admin enables it, or turns that resource type off |
| After changing the Salesforce Key, one person’s connection fails | Their account had the old Key | Reconnect: the new connection takes the new Key |
| A connector says “Everyone will have to connect it again” | The admin changed the URL or the Client ID | Reconnect the service |